Frequently Asked Questions
Order Details and Shipping:
Q: How can I track my order?
A: You can track your order by providing your order number. Once we have that, we’ll give you an update on the status of your order and its expected delivery date. If there are any shipping issues, we’ll also notify you of any delays or exceptions.
Q: When will my order arrive?
A: The estimated delivery time depends on the shipping method and your location. Once you share your order number, we’ll provide an exact estimated delivery date. For standard shipping, delivery usually takes 3-5 business days, but expedited options may be available for faster shipping.
Q: I haven’t received my order yet?
A: We apologize for any inconvenience caused. Please provide your order number, and we will immediately check the status of your shipment. If there has been a delay, we’ll provide an updated delivery estimate.
Q: Can I change the delivery address after placing an order?
A: Address changes can only be made before your order has been shipped. If the order has already been dispatched, unfortunately, we cannot change the delivery address. However, if the order is still in the processing stage, please provide your new address, and we’ll update it for you.
Q: How do I cancel my order?
A: Orders can only be cancelled before they have been shipped. If the order has already been dispatched, we are unable to cancel it.
Product Information
Q: Can you provide more information about the medication/product?
A: Absolutely! Each product includes detailed information, such as its ingredients, uses, dosage instructions, potential side effects, and any warnings. If you have more specific questions, feel free to ask, and we will provide additional details, including storage instructions, and more. Contact us at email: wecare@ayurvaid.com
Q: How do I know if this product is right for me?
A: It’s always advisable to consult with our Ayurveda Physician before using any product. If you need guidance on how the product works, its indications, or any other details, our Ayurveda Physician are here to help.
Q: Are there any known side effects or interactions with other medications?
A: Each product comes with a list of potential side effects, which are detailed on the product’s packaging and our website. If you are concerned about drug interactions, it’s important to consult our Ayurveda Physician. We can provide a general list of potential side effects, but for personalized medical advice, we always recommend speaking with an Ayurveda Physician.
Q: Is this product safe for children or pregnant women?
A: Our products have specific guidelines regarding their use in children or pregnant women or breastfeeding women or anyone with a medical condition without first consulting a healthcare professional. It is very important to refer to the product’s label or our website for age-specific or pregnancy-related instructions. We strongly recommend consulting an Ayurveda Physician to confirm if the product is safe for use in children or during pregnancy.
Payment
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, net banking, and mobile wallets. You can choose your preferred method during the checkout process. If you face any issues with payment, please let us know, and we will assist you.
Returns and Refunds
Q: How can I return or exchange a product?
A: Due to health and safety regulations, returns and exchanges are generally not allowed for most clinical, OTC, and medical food products unless they are defective or incorrect. If you receive a product that is damaged, or there is an issue with your order, please contact us immediately, and we will guide you through the return process or offer a replacement.
Q: How long does it take for a refund to process?
A: Refunds are typically processed within 5-7 business days after we’ve approved the return. You will receive an email notification once your refund has been issued. If you used a credit card or bank transfer, the refund may take an additional 2-5 business days to reflect in your account.
Shipping and Delivery
Q: Do you offer international shipping for clinical or medical food products?
A: No, we currently only ship within India.
Q: Is the shipping packaging discreet for medical products?
A: Yes, all our shipments are packaged discreetly to ensure privacy. There will be no indication of the contents on the package, so your order will arrive in plain packaging.
