Terms and conditions
Returns and Exchanges
We only accept returns or exchanges for damaged products:
1. Damaged or Defective Products:
- If you receive a product in a damaged or defective condition, please notify our Customer Care team immediately at +91 89514 02225 or via email at wecare@ayurvaid.com within 4 days of delivery.
- After necessary verification, we will either refund your payment or send a replacement based on your preference.
- Ensure that the damaged or defective product, along with the original packaging and contents of your shipment, is returned to us.
2. Incorrect Product Delivered:
- If you receive a product that is different from what you ordered, please notify our Customer Care team at +91 89514 02225 or via email at wecare@ayurvaid.com within 4 days of delivery.
- After verification, we will refund your payment or send the correct product as per your preference.
- The incorrect product, along with the original packaging and contents of your shipment, must be returned to us.
Refund Policy
- Refunds will be initiated within 3 working days of our confirmation.
- The credited amount may take 7–14 working days to reflect in your bank or credit card statement due to inter-bank processes.
Important Notes
- No Refunds for Undamaged or Correct Products: We do not offer refunds for products received in good condition and as per the order.
- Policy Updates: AyurVAID reserves the right to change or update this policy at any time. Changes will take effect immediately upon being posted on our website.
- Order Cancellations:
- In case of technical issues while placing the order, AyurVAID reserves the right to cancel or reject the order.
- AyurVAID also reserves the right to reject any order without providing a reason.
For any queries, feel free to reach out to our Customer Care team at +91 89514 02225 or wecare@ayurvaid.com.
